Where are your products made?
All of our items are designed and produced within Australia.

What materials are used?
The White Label uses solid stainless steel. Our Black Label uses solid brass with 23ct gold plating.

What postage method do you use within Australia?
All parcels are sent via Express Post within Australia.

What postage method do you use for International orders?
Where available, all International orders are sent via Registered Post and take up to 10 business days for delivery.

How much does postage cost?
Postage for orders within Australia is AUD$10.00
International postage to NZ is AUD$15.00
International postage to the US is AUD$20.00

Postage to all other serviceable countries is AUD$20.00

How should I care for my item?
As stainless steel is a durable and hard wearing material, minimal care is required. Jewellery should always be put on after dressing to avoid snagging or pulling on clothing. Items can be cleaned with alcoholic wipes.

Gold items should be kept away from chemicals. Avoid spraying perfume directly onto the jewellery.
If your gold piece needs cleaning, use a soft cloth and a small amount of non abrasive soap and water.

What lengths are the chains?
Unless stated otherwise, all chains are 75cm. If more than one necklace is ordered in one transaction, we usually stagger the lengths slightly so that they can be worn together.

When will my item be shipped?
Orders are processed and shipped every Monday. All Does Not Equal pieces are hand finished by us prior to being sent, so sometimes there can be a delay.
Black Label pieces are made to order and may require between 5 business days before being dispatched.
If you need your jewellery for a special date, please let us know at time of ordering.

 

 

Any other questions regarding DNE, your order, shipping or anything else… email us: info@doesnotequal.com.au